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Detangler - Where are you now? * Document Digitisation Physical Document Management Process Automation Process Integration

Detangler - Where do you want to be? * Document Digitisation Physical Document Management Process Automation Process Integration

Detangler - Current Pain Point * Accounts Payable/Receivable Application Processing (e.g. Finance/Credit Application) Customer Application Processing Customer Claims Processing Customer Data Updating Customer Onboarding and Welcome Packs Document Access and Storage Document Verification Document Workflow and Repository Forms, Claims, and Ticket Processing General and Dissemination of Reporting High Volume Disparate Multi-channel Communications Inbound Mail is Multi-format, Inefficient and has poor accessability Internal Workflow Automation Other IT Workflow and Process Automation Other Key Finance Process Other Key Points of Customer Interaction Other Physical/Digital Document Processing and Management Patch and Password Automation Remittance Reconciliation/Client Statement of Account Supplier Onboarding Supplier Proof of Delivery Time Consuming and Error-prone Invoicing Processes None

Detangler - Strategic Priority * Accounts Payable/Receivable Application Processing (e.g. Finance/Credit Application) Customer Application Processing Customer Claims Processing Customer Data Updating Customer Onboarding and Welcome Packs Document Access and Storage Document Verification Document Workflow and Repository Forms, Claims, and Ticket Processing General and Dissemination of Reporting High Volume Disparate Multi-channel Communications Inbound Mail is Multi-format, Inefficient and has poor accessability Internal Workflow Automation Other IT Workflow and Process Automation Other Key Finance Process Other Key Points of Customer Interaction Other Physical/Digital Document Processing and Management Patch and Password Automation Remittance Reconciliation/Client Statement of Account Supplier Onboarding Supplier Proof of Delivery Time Consuming and Error-prone Invoicing Processes None

Detangler - Started But Stalled * Accounts Payable/Receivable Application Processing (e.g. Finance/Credit Application) Customer Application Processing Customer Claims Processing Customer Data Updating Customer Onboarding and Welcome Packs Document Access and Storage Document Verification Document Workflow and Repository Forms, Claims, and Ticket Processing General and Dissemination of Reporting High Volume Disparate Multi-channel Communications Inbound Mail is Multi-format, Inefficient and has poor accessability Internal Workflow Automation Other IT Workflow and Process Automation Other Key Finance Process Other Key Points of Customer Interaction Other Physical/Digital Document Processing and Management Patch and Password Automation Remittance Reconciliation/Client Statement of Account Supplier Onboarding Supplier Proof of Delivery Time Consuming and Error-prone Invoicing Processes None

Detangler - Already Done * Accounts Payable/Receivable Application Processing (e.g. Finance/Credit Application) Customer Application Processing Customer Claims Processing Customer Data Updating Customer Onboarding and Welcome Packs Document Access and Storage Document Verification Document Workflow and Repository Forms, Claims, and Ticket Processing General and Dissemination of Reporting High Volume Disparate Multi-channel Communications Inbound Mail is Multi-format, Inefficient and has poor accessability Internal Workflow Automation Other IT Workflow and Process Automation Other Key Finance Process Other Key Points of Customer Interaction Other Physical/Digital Document Processing and Management Patch and Password Automation Remittance Reconciliation/Client Statement of Account Supplier Onboarding Supplier Proof of Delivery Time Consuming and Error-prone Invoicing Processes None

Detangler - Not Relevant * Accounts Payable/Receivable Application Processing (e.g. Finance/Credit Application) Customer Application Processing Customer Claims Processing Customer Data Updating Customer Onboarding and Welcome Packs Document Access and Storage Document Verification Document Workflow and Repository Forms, Claims, and Ticket Processing General and Dissemination of Reporting High Volume Disparate Multi-channel Communications Inbound Mail is Multi-format, Inefficient and has poor accessability Internal Workflow Automation Other IT Workflow and Process Automation Other Key Finance Process Other Key Points of Customer Interaction Other Physical/Digital Document Processing and Management Patch and Password Automation Remittance Reconciliation/Client Statement of Account Supplier Onboarding Supplier Proof of Delivery Time Consuming and Error-prone Invoicing Processes None

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Detangler - Area of Interest Admin and Shared Service Automation Customer Automation Finance Automation Operations and IT Automation

Detangler - Content * AAP Cloud Apps / WebForms Digital Mail Digital Workflow Automation E-invoicing / Peppol Intelligent & Integrated Outbound Comms Intelligent Doc Capture Resource & Labour Office Managed Services RPA Smart Interpretation

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